What we take, and when you get paid

Platform pricing in this industry is usually a range with an asterisk. Ours is a sentence: organisers pay nothing. You set the ticket value and you keep all of it. Buyers pay one TicketRoyality Service Fee — 3.99% plus 49p per paid ticket, minimum 79p, VAT included — and it is inside every price we advertise, never added at checkout. Card processing is ours to pay, not yours.

On a £50 ticket

• Ticket price: £50.00
• Platform commission: £0.00 — you keep the whole £50
• Card processing: about £0.90 — 1.4% plus 20p, to the payment provider
• Organiser receives: £47.00

You choose whether to absorb the £3.00 or pass it on. Absorb it and the buyer pays £50.00 flat while you net £47.00. Pass it on and the buyer pays £53.00 as an itemised line. Both are shown clearly at checkout.

Calculated per ticket, not on a total

Commission is computed on each ticket, which matters as soon as an order is partially refunded. Refunding one ticket from an order of four reverses exactly that ticket's commission. Percentage-of-order arithmetic gets this wrong in a way that is tedious to find and awkward to explain.

The ledger is append-only

Every movement is written as an immutable entry. Nothing edits a past line — a correction is a new entry that references the one it corrects. This is enforced in the security rules rather than by convention, and it applies to administrators as well, which is the only version of that guarantee worth anything.

Free events are free

No commission on a zero-price ticket. A charge on a free event is a charge for using the software, which is a different product with a different name.

When money arrives

Payouts are calculated on completed, non-refunded sales and settle on a defined schedule to your nominated destination, including mobile money where card payouts are impractical. The figure you see in your dashboard before payout is the figure that arrives.