Paying for a ticket, in whatever way you actually pay for things
A checkout that only takes cards works in London and fails in Kinshasa. A platform serving both has to treat "how do you pay" as a question with several correct answers rather than one default and a list of excuses.
What is accepted
- Cards, through Stripe, including the wallet payment methods people actually use on a phone
- Mobile money, which in much of the world is the primary rather than the alternative rail
- Offline settlement, recorded against the order for cases where money genuinely moves outside the platform
The total appears before the card details
Every fee is itemised on the page where you decide, not on the page where you confirm. This costs conversion — a visible fee is a fee someone can object to — and it is worth it, because the alternative trains people to distrust the number on the event page.
Inventory is held while you pay
Entering checkout places a hold on the tickets for a bounded window. They are yours to complete or they return to inventory automatically. This is why the availability count on an event page is honest rather than optimistic: it already accounts for people mid-purchase.
Failure is explicit
If the payment provider is unreachable, checkout stops and says so. It does not take a payment it cannot confirm, and it does not issue a ticket against a payment that has not settled. A ticket that exists without a confirmed payment behind it is worse than a failed checkout, because the buyer believes they are going.
The confirmation is part of the product
The ticket reaching you is not a nice-to-have on top of the transaction. A completed payment with no delivered ticket is indistinguishable from fraud from where the buyer is standing, so delivery is treated with the same seriousness as the payment itself.
Common questions
- What payment methods can I use to buy tickets?
- Cards through Stripe including phone wallets, mobile money in markets where that is the primary rail, and recorded offline settlement where money moves outside the platform.
- Are booking fees shown before I pay?
- Yes. Every fee is itemised on the page where you decide, before you enter card details, rather than appearing at the confirmation step.
Keep reading
- Mobile money, and why verification is harder than collectionIn much of the world mobile money is the primary rail. The hard part is not accepting it — it is confirming that the payment you were told about is the payment that arrived.Money, fees and payouts
- ACU: paying for AI without a surprise billOne credit, one price, quoted before the work runs and stopped hard at zero — because the failure mode of usage-based AI billing is a five-figure invoice nobody authorised.Money, fees and payouts
- What we take, and when you get paid0% organiser commission. You keep 100% of every ticket value; our revenue is a service fee the buyer pays, published rather than summarised.Money, fees and payouts
- What a ticket actually costs, and who takes whatBooking fees, service charges, and the gap between the price you saw and the price you paid — line by line.Money, fees and payouts
Written and edited by people. Nothing on this blog is generated and published automatically — see our editorial approach.